Privacy Policy

Last Modified: November 24, 2024

At Simple Sync, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard information in connection with our Shopify app, which enables seamless transfer of products, metafields, metaobjects, collections, blogs, pages, redirects, themes, files, metafield definitions and metaobject definitions between Shopify stores.

Information We Collect

We collect the following types of data to provide and enhance our services:

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Shopify Store Information

  • Products, Metafields, Metaobjects, Collections, Files, Blogs, Pages, Redirects and Themes: Data necessary for transferring these resources between your source and destination stores.
  • Store Metadata: Basic Shopify store information (e.g., store name, domain, and admin email) for account management and functionality.
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Usage Data

  • Information about how you interact with the App, including page views, actions taken, and error logs to optimize performance and troubleshoot issues.
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Payment Information

  • Payment details are securely managed by the Shopify payment gateway. We do not store or process your financial information directly.

How We Use Your Information

We use the data collected for the following purposes:

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To Provide Core Services

  • Facilitating the transfer of products, metafields, metaobjects, collections, files, redirects, pages, themes, metafield definitions and metaobject definitions between stores.
  • Maintaining and supporting App functionality.
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To Manage Billing

  • Subscriptions and payments are handled securely through Shopify's billing system.
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To Improve and Support the App

  • Analyzing usage data to enhance performance, resolve issues, and add new features.
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For Legal and Compliance Purposes

  • Ensuring compliance with applicable tax regulations and Shopify marketplace requirements.

Data Sharing

We do not sell or rent your data. We may share limited information in the following situations:

  • With Shopify: Certain information may be shared with Shopify as required by their marketplace and payment gateway operations.
  • With Service Providers: We use trusted third-party providers (e.g., hosting and analytics services) to help deliver and improve the App. These providers are bound by confidentiality agreements.
  • Legal Obligations: Data may be disclosed if required to comply with legal obligations, such as tax audits, or to protect the rights and safety of users.

Data Retention

We retain your data only as long as necessary for:

  • Core Services: Retaining store data to ensure functionality and support.
  • Legal and Tax Obligations: Transaction and billing records may be retained for tax compliance purposes as required by applicable law.
  • Post-Cancellation: Limited information may be retained for legal or operational reasons (e.g., for resolving disputes).

Your Privacy Rights

Depending on your location, you may have the right to:

  • ⭐Access: Request a copy of personal data we hold about you.
  • ⭐Correction: Request corrections to inaccurate or incomplete data.
  • ⭐Deletion: Request the deletion of your data, subject to retention obligations for tax or legal compliance.
  • ⭐Objection: Object to specific data processing activities.
  • ⭐Portability: Request transfer of your data to a third party.

To exercise your rights, contact us at info@simplesync.ca.

Cookies and Tracking Technologies

We use cookies and similar technologies to authenticate sessions, secure your access, and track performance.

You can manage your cookie preferences through your browser settings. Disabling cookies may limit certain functionalities of the App.

Data Security

We use industry-standard practices, including encryption (HTTPS) and secure servers, to protect your data.

While we implement robust measures, no system is completely secure. Use the App at your own risk.

Children’s Privacy

This App is not intended for users under 18 years of age.

If you believe a minor has used the App and provided personal data, please contact us for immediate removal.

Updates

We may update this policy periodically. Updates will be posted here with a revised "last modified" date. Continued use constitutes acceptance.

Contact Email: info@simplesync.ca